Shell99 Responsible Gaming — Play Safe, Live Balanced
Shell99 believes online entertainment should stay fun and in control. This page provides guidance, self-management tools, and support resources to help every user in Malaysia play smart and responsibly.
- 1. Our Commitment
- 2. Signs of At-Risk Behaviour
- 3. Setting Time & Budget Limits
- 4. Self-Control Tools
- 5. Protection of Minors
- 6. Life Balance & Professional Help
All games are run transparently and use certified random number generators.
Users' personal and financial information is protected with high-level encryption.
Our support team is on hand to assist users who need guidance or account controls.
We foster a positive and mutually respectful gaming culture among our users.
Recognise the Signs of At-Risk Gaming Behaviour
Uncontrolled gambling can have a negative impact on your personal life, finances, and relationships. It's important to recognise the early warning signs before things get worse.
Watch for the following signs in yourself or someone you care about:
- Spending more than you can afford on online gaming.
- Gaming as an escape from problems or emotional stress.
- Feeling restless or irritable when you're not playing.
- Lying to family members about how much time or money you've spent.
- Chasing losses by continuing to increase bets.
- Neglecting work, family, or health responsibilities due to excessive play.
Before you start playing, decide on the maximum amount in MYR (RM) you're comfortable spending each day. Stick to that limit, even when you're feeling lucky.
Set a timer or reminder on your device to let you know when it's time to end your gaming session. We recommend no more than two hours per day.
Avoid playing when you're feeling sad, angry, or stressed. An unstable emotional state can lead to poor decision-making.
Keep a regular record of your deposits and withdrawals. This helps you stay aware of your spending habits and make adjustments where needed.
Never use money set aside for essentials like rent, groceries, or bills. Only spend what you can genuinely afford to lose on entertainment.
If you've hit your winning target for the session, consider calling it a day. Chasing bigger wins often leads to bigger losses.
Self-Control Tools Available at shell99
Shell99 offers several self-control tools that can be activated directly through your account settings or by contacting our support team:
- Deposit Limit: You can set daily, weekly, or monthly deposit limits to control how much money goes into your account. These limits take effect immediately once submitted.
- Cooling-Off Period: If you feel like you need a short break, you can request a temporary cooling-off period of between 24 hours and 30 days. During this time, you won't be able to access your gaming account.
- Self-Exclusion: For users who need a longer break, our self-exclusion feature lets you block access to your account for a set period or permanently. This is a serious step, and we encourage you to speak with our support team before proceeding.
- Activity Notifications: Enable email or SMS alerts when your account activity reaches a set threshold, so you always stay aware of your gaming habits.
To activate any of these features, reach out to the shell99 support team via email at [email protected].
All users are required to verify their age upon registration. Accounts found to belong to minors will be terminated immediately.
We encourage parents and guardians to use parental control software on shared devices to block access to online gambling platforms.
If you suspect a minor is using our platform, please contact our support team immediately. We will investigate and take appropriate action.
Life Balance & Seeking Professional Help
Online gaming should be one way to unwind, not your main source of entertainment or income. Maintaining a healthy life balance is key to a positive gaming experience.
Make time for other activities — sports, family, hobbies. Don't let gaming eat into time that's better spent on more fulfilling pursuits.
If you or someone you know is showing signs of problem gambling, it's important to seek professional help without delay. Here are some support resources available in Malaysia:
- Mental Health Helpline: Talian Kasih 15999 (Ministry of Women, Family and Community Development Malaysia) offers free counselling services.
- Government Hospital: Psychiatric units at public hospitals provide treatment and support for behavioural addiction.
- Licensed Counsellors: Find a licensed counsellor who specialises in addiction issues for more in-depth, personalised guidance.
Remember, asking for help is a sign of strength, not weakness. shell99 is always here to support the wellbeing of our users.
15999 — Free counselling, 24 hours
Psychiatric Unit — Behavioural addiction treatment and support
Personalised guidance for long-term recovery
Need Help or Want to Manage Your Account?
The shell99 support team is ready to help you set limits, activate a cooling-off period, or answer any questions about responsible gaming. Contact us today.