Shell99 Privacy Policy — Our Commitment to Protecting Your Information
Your privacy is shell99's priority. This document explains what information we collect, how it is used, how it is protected, and the rights you hold as a user of our platform in Malaysia.
- 1. Information Collected
- 2. How We Use Your Information
- 3. Cookies & Tracking
- 4. Data Storage & Security
- 5. Sharing with Third Parties
- 6. User Rights & Policy Changes
Full name, phone number, email address, date of birth, and the password you provide during registration.
Device type, operating system, browser type, IP address, and other technical data automatically transmitted when you access the platform.
Transaction details in MYR, payment methods used such as TNG or FPX, and records of deposits and withdrawals.
Pages visited, games played, session duration, and in-platform interactions that help us improve the user experience.
How Your Information Is Used
Shell99 uses the information we collect solely for purposes related to providing and improving our services. We do not sell or rent your personal information to any third party.
Your information is used primarily for the following purposes:
- Managing user account registration and verification.
- Processes financial transactions including deposits and withdrawals in MYR.
- Providing effective and responsive customer support.
- Sending important notifications related to your account and platform activity.
- Detecting and preventing fraud, account misuse, or suspicious activity.
- Improving platform performance, interface design, and the overall user experience.
- Complying with applicable legal and regulatory requirements in Malaysia.
Required for core platform functions such as login, account sessions, and transaction security. These cookies cannot be disabled without affecting the platform's primary functionality.
Collects information on how users interact with the platform, helping us identify the most frequently visited pages and improve overall navigation.
You can manage your cookie preferences through your browser. However, disabling certain cookies may affect the functionality or performance of the shell99 platform. We do not use cookies to track your activity on third-party websites unrelated to our services.
Data Storage and Security Measures in Place
Shell99 stores user data on servers protected to industry security standards. All personal and financial data is encrypted in transit using SSL/TLS protocols, ensuring your information cannot be accessed by unauthorised parties.
We follow a data minimisation policy — we only retain information that is necessary for service delivery or legal compliance. Any user data that is no longer required will be deleted or anonymised in accordance with established security procedures.
While we take all reasonable steps to protect your information, no online security system can be guaranteed 100% secure. You are also responsible for keeping your account login credentials confidential.
Your Rights as a User and How to Reach Us
Protected User Rights
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you may request that we update or correct it.
You may request the deletion of your personal information, subject to any applicable legal retention requirements.
You may withdraw consent for certain data processing at any time by contacting our support team.
Policy Changes & Contact Us
Shell99 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via the platform. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
For any enquiries, data access requests, or privacy-related complaints, please contact us:
View FAQYour Data Is Safe with shell99
We are committed to protecting the privacy of every user on our platform. Register an account or log in with confidence — the security of your information is our responsibility.